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Help Center

 We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES

Get n Zone are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

United States: 1-7 business days.

Worldwide: 15-30 business days.

Max delivery time – 15 business days.

*This doesn’t include our 1-7 day processing time.

*All shipping times exclude clearance/customs delays

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.


You can select your preferred payment method at checkout.

  • We accept secure payments for both local & international customers via Visa, Mastercard, American Express, Discover, JCB, Apple Pay

Note that additional exchange fee may apply if your currency is other than US dollars.

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

If for any reason you are not happy with your purchase, you may return the item(s) within 15 days of receiving the order. Please note that monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return. For returns, please send the item to us in perfect condition. Items that have direct contact with the body may not be returned.

Customers will be responsible for paying return shipping costs.

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page.


Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 2-7 business days.

Our team is always happy to guide you at any step!


  • What is the return and exchange policy?

 All unworn and unwashed shirts can be returned or exchanged within 15 days of purchase. Customers are responsible for return shipping. Please contact us at support@getnzone.com for further instructions. 

  • How do I make changes to an order I’ve already placed?

 Please contact us at support@getnzone.com before the order is shipped.

  • What do I do if I never received my order?

Please call us at (800) 570-4289 or at support@getnzone.com  for any inconvenience.

  • How do I make sure I order the right size?

You may use our size chart display on each product page.